CAF Outdoor Cleaning Blog

Have you heard that this fourth of July week is expected to set a new travel record? According to our friends at AAA, they “forecast that 71 million people will travel for Independence Day and that road trips will play the biggest role in travel plans, with 60.6 million people planning to travel by car”.

Discover how maintaining gas station cleanliness can significantly boost customer traffic and sales. Learn actionable tips to create a clean, inviting atmosphere that drives revenue and enhances customer experience.

Discover expert tips from CAF Outdoor Cleaning on transforming your convenience store forecourt into a customer magnet and how to Maximize Customer Attraction. Learn how cleanliness, engaging advertising, and a welcoming atmosphere can increase foot traffic and boost sales. Ideal for store owners seeking practical, effective strategies.

Explore how convenience stores are revolutionizing the retail landscape by focusing on food service. Discover key insights from CAF's 2022 study on customer priorities and learn how cleanliness, friendly service, and quality food offerings are shaping the future of convenience stores.

Discover SAFE PATH™, the leading de-icer solution. Ideal for convenience stores, restaurants, and facility management, it offers unmatched ice prevention, environmental safety, cost efficiency, and ease of application. Ensure safe, clean, and sustainable winter environments with SAFE PATH™

Explore the intricate journey of the trucking industry's shift to electric vehicles. Uncover the unique challenges faced by long-haul, local delivery, and light-duty trucks in adapting to EV technology. Dive deep into the issues of EV battery recycling and the environmental impact, shedding light on the sustainable future of trucking.

Discover how cleanliness and customer perception can elevate convenience stores into popular dinner destinations. Learn how CAF Outdoor Cleaning plays a crucial role in enhancing the foodservice appeal and driving growth in the convenience store sector.

Are you tired of constantly battling tough stains at your convenience store, driveway, or parking lot? Look no further! The EXIMO + OTIS Heavy Duty Diesel & Oil Stain Removal Process is here to save the day – and your surfaces. This cutting-edge cleaning solution is not just effective; it's a game-changer in maintaining a pristine environment for your customers, ultimately leading to increased sales and satisfaction.

In an era where technology is reshaping every aspect of our lives, convenience stores (c-stores) are not far behind. As Elliot Maras, editor of Kiosk Marketplace and Vending Times, aptly puts it, the convenience retail sector is embracing opportunities in environments previously unexplored. This blog explores how c-stores are transforming, driven by technological advancements, and why wise investments in tech are crucial for growth and customer satisfaction.

SAFE PATH™ is an effective and cost-efficient alternative to traditional de-icing products. The advantages of SAFE PATH™ stem from its unique properties, ease of application, cost-effectiveness, and commitment to environmental safety.

As winter approaches, gas stations and convenience stores confront challenges distinct from those of other storefronts. Ensuring the safety and satisfaction of their customers becomes even more critical in the face of issues like frozen fuel pumps, slippery pathways, and iced-over squeegee buckets. Dive into our guide on how to prepare your establishment for winter's trials, ensuring a steady stream of customers eager for the warm beverages and hot meals you offer!

Retailers are constantly trying to get in the minds of shoppers to know what they value and how their customer experience measures up against expectations.  Online purchasing and Amazon have changed the way consumers make decisions.  Publicly available and un-censored customer reviews are now the number #1 resource in making a choice.  According to a recent 2021 study, 67% of all customer reviews are written on Google Review (Birdeye.com), making Google the go-to resource for customer research and retailer insights.

Are you ready for the NACS Expo 2023? CAF is looking forward to it! This year, the expo is scheduled from October 3-6 at the grand Georgia World Congress Center, Atlanta, GA. CAF is thrilled to meet you, showcase our innovative products, and discuss how to create great customer experiences and increase sales in your store!

As winter approaches, business owners are well aware of the challenges the colder months can bring, especially when it comes to serving their customers needs for windshield cleaning. One major inconvenience? Frozen squeegee buckets. Enter the FRIGO AUTO-DOSE™, an innovative solution that promises to revolutionize your forecourt game this winter.

Navigating the unique challenges and requirements of different organizations isn't a one-size-fits-all affair. This is especially true when it comes to finding an efficient and responsible solution to tackle the icy conditions of winter. Enter SAFE PATH - a groundbreaking product that stands head and shoulders above the rest, offering not only top-tier effectiveness but also cost efficiency and a nod to environmental responsibility.

Our local convenience store or gas station is often an overlooked pillar of the community. Serving countless individuals daily, these establishments become an integral part of people's lives, providing a multitude of services that help to make everyday life easier. However, the secret to their success lies in maintaining a clean, inviting environment, an aspect often maintained by the unsung heroes of these businesses - their employees. A clean convenience store or gas station does more than just attract customers; it instills a sense of accomplishment and service in employees and can make their jobs more pleasant and rewarding.

A forecourt is a customer's first interaction with your gas station or convenience store, influencing their decision to step inside. More than ever before, a clean, welcoming, and safe environment can persuade customers to leave the pump area and explore your food offerings. The increased focus on cleanliness since the COVID-19 pandemic serves to further underline the importance of these factors.

Operating a fuel station can be a demanding and complex business. One of the most significant challenges faced by fuel station operators is maintaining adequate staffing levels. When short-staffed, it becomes crucial to prioritize tasks and concentrate on specific areas at certain times. One area that must not be neglected is the forecourt's cleanliness. However, there are ways to save time and reduce labor costs by cleaning the forecourt quickly and strategically.

Cleanliness should be a top priority for every c-store owner, especially those venturing into the QSR space. Whether it's the exterior of your store, the restrooms, or the food service area, maintaining high standards of cleanliness is crucial. Not only does it contribute to a positive customer experience, but it also plays a significant role in driving customer loyalty and business growth. So, don't underestimate the power of a clean store—it can be the difference between a one-time visit and a lifetime of repeat customers.

A clean and inviting forecourt can make all the difference when it comes to attracting customers to your convenience store. However, dealing with persistent diesel and oil stains can be a daunting task. With limited budgets, high staff turnover, and the constant search for top talent, maintaining a spotless storefront might seem overwhelming. But fear not! We have a simple solution to help you efficiently manage store maintenance: the powerful combination of EXIMO® + OTIS.

The cleanliness and safety of your store's forecourt are essential in maintaining an inviting atmosphere for your customers. As you spend your "Ten Minutes a Day" cleaning the front areas of your store, it's crucial to understand the differences between concrete and asphalt surfaces and select the appropriate cleaning products. This comprehensive guide will help you differentiate between concrete and asphalt and determine whether to use EXIMO or FORO for maintaining your store's forecourt.

A well-kept c-store is more than just a customer convenience; it directly impacts shoppers' perceptions and influences their choices. To elevate customer experience and keep them coming back, ensure your c-store is impeccably clean and inviting, inside and out. CAF Outdoor Cleaning products, such as EXIMO®, FORO®, ORUS®, OTIS, and PROTERO®, can help your c-store achieve that sparkling cleanliness that customers appreciate and value.

As the winter months come to an end, convenience stores are gearing up for the busy summer season. With the increase in traffic, stores need to ensure that their forecourts are clean, safe, and welcoming to customers. One of the biggest challenges facing convenience stores is oil stains on their forecourts, which not only look unsightly but also pose a risk to customer safety. Fortunately, EXIMO®, a product created by CAF Outdoor Cleaning, can help convenience stores clean their forecourts and get ready for the 100 Days of Summer.

Bioremediation offers an innovative and eco-friendly approach to cleaning oil stains on concrete forecourts and asphalt through the use of EXIMO®. CAF Outdoor Cleaning's use of bioremediation in EXIMO® and FORO® exemplifies how it can be effectively integrated into everyday cleaning practices. By embracing these cutting-edge techniques, companies like CAF Outdoor Cleaning can play a vital role in promoting sustainability and reducing the environmental impact of oil spills and stains. As research continues to advance our understanding of bioremediation, it is likely that we will see even more innovative and effective solutions for managing a wide range of environmental hazards in the future.

Cleaning the outside of your facility during the winter can be difficult. With rain, snow, ice, and freezing temperatures getting in the way, it can be easy to forget about cleaning. However, if you stop cleaning the outside of your facility during the winter, then you run the risk of losing new and existing customers to competitors that do keep up with cleaning during the wintertime. Make sure your store is clean and safe during the winter months by learning how to use CAF products and maintain a clean facility with the fluctuating temperatures.

With the holidays approaching, many individuals are taking their cooking outside where they dunk their turkeys in frying oils or roast them on grills. It is advised that you should always take precautions when deep frying a turkey because it can have dangerous results. There is also another unfortunate result that can occur from these cooking methods: cooking grease and oil leaving stains on your concrete.

Winter weather conditions are well known for creating icy sidewalks that can be a slipping hazard for many people. A common method for combatting icy sidewalks is usually rock salts. However, using rock salts and other chloride-based de-icers is a messy process that is corrosive to metal and concrete, unreliable at providing uniform coverage across walkways, and harmful to the environment. Thankfully, there is now SAFE PATH™ Liquid De-Icer and Pretreat, new from CAF. SAFE PATH is an easier and faster de-icing solution that can help prevent as well as remove ice after it has bonded to a surface.

Retailers are constantly trying to get in the minds of shoppers to know what they value and how their customer experience measures up against expectations.  Online purchasing and Amazon have changed the way consumers make decisions.  Publicly available and un-censored customer reviews are now the number #1 resource in making a choice.  According to a recent 2021 study, 67% of all customer reviews are written on Google Review (Birdeye.com), making Google the go-to resource for customer research and retailer insights.

Diesel and oil stains can be stubborn to clean off concrete, especially if the residue has formed a tough barrier. If you normally use EXIMO® to clean your fuel stains, it can take a while for microorganisms to clean through thick fuel buildups. To break up these heavier clusters of fuel and obtain a deeper clean, use this Heavy Duty Cleaning Process that combines OTIS Multi-Surface Cleaner and EXIMO® Waterless Concrete Cleaner.

With various world conflicts like labor shortages, supply chain issues, and inflation impacting your business right now, it can be daunting to try to have a consistent cleaning checklist for your store. But even in these stressful times, it is essential to your business to have a proper cleaning checklist in place to clean everyday messes. By having your team relearn the value of clean and refer to a cleaning checklist, you will be investing in your store’s appearance which can help increase sales. To get back to basics in cleaning, read these tips on how you can clean and prevent common messes that happen in your business.

Stickers and decal residue can be stubborn and a pain to remove. If left alone and not cleaned off, the sticky residue from stickers and decals can attract dirt and grime which can make your business’s appearance look unclean. Fortunately, there is VIVX Graffiti Remover which is great at removing stickers and decal residue.

When a customer comes to your fuel station, one of the first items that they will interact with is the gas pump. If the pump is dirty, covered in grime and the surrounding concrete is speckled with fuel drips, then they may take their business elsewhere. To prevent having an unhappy customer, we recommend regularly cleaning your gas pump top to bottom, to ensure a positive customer experience. To learn how to get a clean gas pump, follow the steps below.

As electric vehicles (EV) increase in popularity, more and more EV charging stations are popping up. However, many public charging stations are located outside without a canopy to protect them from the elements. Some EV charging stations are already showing signs of damage like scratched screens, mildew accumulation, and even cracked plastic and discoloration caused from harsh UV rays. To extend the life of your EV charging station, use this top to bottom EV charging station cleaning method.

Although it might not be as popular as spring cleaning, fall cleaning is an important chore that should not be skipped.

Teamwork makes the dream work – in this case, teamwork keeps your employees and customers safe. Providing a clean experience for your customers and employees is no longer an option, it is a requirement. It’s important when cleaning and disinfecting your location you add an extra layer of protection. To help you reach your cleanliness goals, we’ve teamed up OTIS Multi-Surface Cleaner Concentrate and ASP Antimicrobial Surface Protection.

CAF loves making new friends all over the world! Recently, we had a feature in Trends and Ideas for the Development of Gas Stations - a leading professional blog about gas stations networks and roadside service in the post-Soviet space. The article "Clean Gas Stations Sell More" spotlights how CAF helps gas stations and convenience stores differentiate themselves from the competition by implementing sustainable cleaning programs.

Get the results you want with bioremediation. CAF products like EXIMO and FORO use bioremediation to be the best asphalt and concrete cleaners available.

If your gas pumps and fuel stations are looking dirty and worn, it should come as no surprise. On average gas stations and convenience stores see roughly 80 million visitors a year. With all this traffic, diesel and other grimy residues start to build up on your outdoor surfaces like gas pumps, dispenser handles, concrete and more. If you're struggling to keep gas pumps and surrounding areas clean, OTIS Heavy Duty Multi-Surface Cleaner quickly solves the problem and reduces labor.

Water is a precious resource we need to conserve. Today’s modern car washes are adapting their technology to help the environment in a big way. Water reclamation is not new, but it has gained popularity in the past few years as more companies aim to conserve water.

Many foodservice centers such as restaurants, convenience stores, and stadiums use hot dog roller grills. They are great for encouraging impulse sales and extra revenue. However, this money maker needs maintenance to keep it in great working order and can often be tricky to clean.

Asphalt is a durable surface that is well known for being used for parking lots, driveways, drive thrus, and forecourts. When taken care of properly, asphalt can last a long time but because it is a porous surface, it is susceptible to degradation. Gasoline and oil stains on asphalt can deteriorate the surface which can lead to damage like potholes. However, by utilizing FORO on your asphalt, you can get rid of the oil stains as well as strengthen and protect your asphalt.

Deep spring cleaning is a crucial part of facility maintenance. Dirt and grime can quickly build up, leaving a gross, unsafe environment for your employees and customers. While a deep clean can seem daunting, it doesn’t have to be! Facility managers can use this simple checklist and our industry standard products to save time and money.

As businesses start to reopen, it's important to limit the risk of spreading COVID-19. Developing best cleaning and disinfecting practices should be the first step facility managers take. Discover the Top 5 Facility Cleaning Products you should be using to keep your facility safe.

Poor facility maintenance can lead to lost business opportunities and costly repairs. If you are cutting corners by using subpar cleaning products, you may be doing your facility more harm than good.

With practices like bioremediation and limited water usage, we are intentional about the products we create and sell to ensure they’re safe for you and the planet.

Preparing for Labor Day shoppers at your fueling location this year may not be what you're used to. Here are some tips for how you can make the most of this holiday.

Bioremediation is an effective method for cleaning. In fact, it's the EPA recommended method. Learn more on how CAF is utilizing this awesome feature!

If you’re in charge of facility maintenance or a facility management program, you know that details like dirty sidewalks and parking lots can quickly become a nuisance. It can deter customers, frustrate employees and of course, become a pain point for your facility’s team. All of which can hurt a business’ bottom line and create an overall environment of dissatisfaction. 

It’s a proven fact that all convenience store owners have to come to terms with at some point: cleaner stores lead to higher sales. But a lot of those sales come from successfully drawing customers inside, which starts with having a clean outside.

What's the best way to remove oil from concrete parking garages and concrete surfaces? Discover the best methods in this week's blog.

At CAF, we offer product training for all of our cleaning products because it not only makes your sites look better, but it can help you pull ahead of the competition with a noticeably cleaner store. We believe that training should be relevant, repeatable and retrievable - even when employee turnover is high. We’re here to break down why training (and the use of superior products) is essential for your business.

Every single year without fail, c-store owners deal with one recurring nuisance in their forecourts and parking lots: potholes. They’re not only unsightly, but they can cause damage to customers’ vehicles and are costly and time-consuming to fix. With our FORO® Asphalt Cleaner and Hardener, you can prevent future pothole damage while keeping your parking lots looking really good.

Stop dealing with sticky squeegee buckets - also known as "swamp bucket" - thanks to ORUS Squeegee Bucket Solution.

Don't let your forecourt drive customers to your competitors. Use these simple tips to set your sites up for success (and more customers).

How can you ensure that your sites are prepped and ready for summer customers? Find out with CAF!

Concrete pavers can be difficult to clean, especially when they are stained with oil. Learn how to easily and effectively remove oil stains.

We're sharing a few spring cleaning steps that you can implement inside and outside of your business.

Learn more about why diesel pumps always look dirtier than regular gasoline pumps.

Don't be fooled - pressure washing is expensive and not worth the time and financial expense. Find out why!

Don't let potholes deter customers from coming to your locations. Clean, harden and protect your asphalt surfaces with help from CAF!

Don't let moss, mold and mildew take over your outside areas. Tackle the green with the best moss and mildew stain remover for all surfaces.

Soda stains can cause many problems on concrete. Not only does it leave behind an unpleasant, sticky stain, but it can also continue to attract dirt and grime for quite a while. Follow these simple steps to remove unsightly soda and sugar stains from your concrete.

Why should you care about keeping your parking lot clean? Learn more on how clean parking lots can equal more business!

If you’ve searched high and low for the best concrete cleaner, look no further than EXIMO Waterless Concrete Cleaner.

Discover what elements of clean should you focus on when running a successful c-store as well as how to implement systems to ensure those tasks get done correctly.

Keep your indoor and outdoor surfaces looking brand new with a metal polish that works!

What are the EMV upgrade standards and how can you make sure you're compliant?

Don't let the green and black moss, mold, mildew and algae stains overtake your locations. See long-lasting results with SPRAY&GO.

No one wants to touch dirty gas pumps. With OTIS, you can tackle tough grease and grime quickly.

Stop fighting vandals and get the best graffiti remover for multiple surfaces - VIVX.

Don't let gum deter your customers. Instead, solve your gum woes with a solution from CAF Outdoor Cleaning.

From gross sludge to slimy bug guts, your customers deserve better from your squeegee buckets.

Discover the CAF products and tools that are business-critical in 2020.

Discover the best small fuel spill clean up solution. With REACT you'll increase safety and efficiency - all while being environmentally friendly.

Trying to remove oil stains off concrete is not always an easy task. Pressure washing oil stains is a common removal technique, however, it is not the most environmentally friendly option. Learn more about how to effectively remove oil stains from your concrete.

The Perils of Relying on Bleach: A Safety Insight by CAF

In light of the alarming incidents associated with bleach, at CAF, we champion the cause of safety. Even if the issue doesn't pertain directly to our products, we believe it's crucial to keep our clientele informed and protected.

Bleach: A Bane in Disguise

While bleach’s pungent aroma and potential for material destruction are concerns, its real danger lies in its health implications. Despite these risks, bleach remains a ubiquitous cleaning agent. But why?

CAF Outdoor Cleaning is now in Europe. Learn more about the expansion and what it means for European petrol stations in regards to cleaning methods.

As the days grow longer and the weather warms, consumers are gearing up to be out and on the move. This season isn't just about sunshine and blooming flowers; it’s an opportunity for c-store operators to refresh and rejuvenate their stores after winter's wear and tear. The first impression is often the lasting one; ensuring your store's exterior is inviting will entice customers to explore the interior offerings.

C-store exteriors endure constant challenges. Between unrelenting traffic and limited cleaning windows, maintaining cleanliness can seem an insurmountable task. In this quest, pressure washing emerges as a go-to solution for many. But is it truly the optimal choice?

Pressure washing has its challenges that affect C-store operations. This article will help provide information on pressure washing issues and provide alternative solutions that may help reduce labor and costs for c-store operations.

Discover how to drive more sales, even during the cold winter months! Similar to Summer months, the holiday season lends itself to a significant increase in traffic with consumers flooding to shopping centers, holiday festivities, social events, and winter recreational destinations. C-store owners everywhere find themselves decorating their stores and offering holiday promotions in hopes of capitalizing on this seasonal phenomenon. Contact CAF today to learn more. https://www.mycaf.com/contact.

Understanding the importance of why clean stores consistently sell more products, have more loyal customers and earn higher profits requires knowing the importance of product pairing with best in class employee training and support.

Industry insiders don’t always recognize the store level the need for cleaner environments and how that impacts today’s customer expectations. They are quick to formulate standard industry practices such as cutting prices, implement loyalty programs, promotional campaigns and discounts, and better advertisements using signage and POP displays. These are just some of the push items that only skim the surface but don’t get right down to the dirt, literally, of what brings a customer from the pump to the store.

What is bioremediation?

Bioremediation is a naturally occurring process where small organisms called microbes, through a biological process clean up contaminated soil, groundwater and even hard surfaces. Bioremediation facilitates the growth of microbes that use contaminants as a source of food and energy.

Bioremediation has been successfully used to clean up many polluted sites including retail and commercial businesses, personal residences. It has also been used in the treatment of notorious spills such as the 2010 BP Deepwater Horizon and the 1989 Exxon Valdez spill.

Despite the lingering chills that might suggest otherwise, spring is upon us. This fresh season beckons a renewed vigor in many aspects, especially for industries focusing on customer service and brand maintenance. In the convenience and retail fuel environment, spring signifies not just a change in weather, but also an opportunity to rejuvenate brand standards.

Spring into the season by ridding your storefronts and forecourts of the winter dirt and grime.

Oil stained concrete and asphalt are quite prevalent in the retail fuel environment. Left untreated, hydrocarbons in the oil begin breaking down binders that hold these materials together, creating potholes, larger stains, and an unsightly mess. Many look to pressure washing only to learn that doing so pushes the oil deeper into the pores of the surface - just to return days later!

Bioremediation is the EPA's recommended solution that uses microbes to breakdown hydrogen and carbon-based substances (like hydrocarbons) found in the environment, such as oil and gasoline. Bioremediation is nothing new - in fact, it dates back to nearly 600 B.C., first discovered by the Romans who used this method to treat their water supplies. Centuries later, these microbes continue to protect the environment by ridding it of harmful chemicals.

Believe it or not, it’s time to start thinking about spring cleaning - a chance to clean up after a cold winter and make a positive first impression. You owe it to yourself and your customers. Looking to roll out a fresh foodservice program this Spring? A great food court begins with a clean forecourt. We know cleaning can feel like an overwhelming project - Spring Cleaning isn't something to dread.

Not sure where to start? No worries! We've put together a shortlist to ensure you don't miss a thing!

Make a Schedule Scope out your store: What areas need the most work? Where do you skip during routine cleaning? Those are the best places to start. Regardless of where you start, having a plan for when you’re tackling each area will keep you focused on the task at hand. Our printable Cleaning Checklist can help...

When you need clean but don't want to spend the time or resources on pressure washing, we have a solution that takes less time and leaves a better finished product. Learn more about EXIMO Waterless Concrete Cleaner! Oil stains aren’t just a slip and fall hazard they are unsightly! Oil stained concrete is among the most prevalent eyesores found at c-stores and retail fuel stations. Worse yet… it can be costly to remove and thousands of new drops are left behind every month. There is hope; using EXIMO Waterless Concrete Cleaner can give your forecourt concrete new life and lead to increased sales. The best part is... it’s very easy and fast to use. Simply apply the product and sweep it over the concrete. That’s it! Once the product is applied -- you're done!

If you want to improve gas station customer loyalty and increase your revenues, start by improving your customer experience. What is your customer’s first impression of your gas station or convenience store? If you have oil stained fuel lanes, sticky messes and dirty gas pumps customers are unlikely to visit again.

The ongoing challenge for independent retailers to uphold their brand's image is a widely acknowledged issue within the wholesaler community. Every wholesaler has encountered the disconnect between a brand’s lofty standards and the gritty, day-to-day realities retailers face. And even for those who feel somewhat aligned with their brand's expectations, achieving a consistent level of cleanliness remains a daunting task.

C-stores must IMPROVE overall store cleanliness just to MAINTAIN current mystery shop and brand image scores! That's right! A recent study in the annual CSP/Service Intelligence Mystery Shop indicates that average mystery shop scores, across the convenience industry as a whole, are on the rise. "In 2012, the average overall score for mystery-shop participants was 85.2%. In 2013, that average jumped to 90.8%. It was 91.9% in 2014 - and rose to 92.5% in 2015." 

Fast forward to 2017 mystery shop results and you'll find they've reached an astounding 93.4% overall average score! With the increased focus on foodservice offerings, and subsequent need to elevate store cleanliness and the customer's experience, it comes as no surprise.

In regions with high humidity or establishments with equipment that can be a breeding ground for moisture, like commercial ice machines or coolers, it's not uncommon to witness the unsightly spread of moss, algae, and mildew. These growths can not only mar the appearance of your premises but also potentially compromise the structural integrity of materials if left unchecked. This makes moss, algae, and mildew removal very important.

In today's fast-paced world, service stations and fuel centers are always bustling with customers. While it's essential to ensure quick and efficient service, station owners must also prioritize the longevity and appearance of their equipment. Regular cleaning and maintenance, especially of gas pumps, can not only safeguard against potential damages but also enhance the overall customer experience. This is where the role of products like LUXSS becomes pivotal.

Social media has undeniably reshaped our global landscape. This evolution is particularly evident in how businesses, like c-stores, communicate and engage with their target audience. The fact remains that a large number of c-stores are yet to fully embrace the potential of social media engagement, even though it has skyrocketed to the pinnacle of modern retail communication.

The fusion of online and offline shopping activities is becoming more seamless, as consumers switch between channels and devices during their shopping journey. To elevate the customer experience, c-stores should craft a compelling shopping narrative. (An example of a shopping story might help clarify this concept for readers.) It's crucial for c-stores to pinpoint their target customers and discern their favored social platforms. Research from CSNews indicates that many c-stores aren't harnessing social media as a chief tool to amplify customer experience.

While trash cans are convenient to keep garbage and waste on the inside, over time they can accumulate filth and residue on the outside (especially industrial bins.)  You've seen it: customers trying to slam their partially empty soda cup and missing, or pretending to be Stephen Curry by shooting their sack of fast food garbage over the car- only to have it clunk on the top of the garbage can, spilling milkshake everywhere.  We just shake our heads at this.  And if we can't get to it quickly on hot summer days, it seems to dry and harden instantly. Here is an effortless way to clean the garbage stains and dried on drips from your trash cans...fast & easy without scrubbing or using harsh chemicals!

Summer is here and travelers are eager to hit the open road. On the way to their destination they will stop to refuel and hopefully grab a bite to eat. If you are a convenience store retailer, you know that customer experience will drive-in summer sales or drive out additional sales. With consumers now turning to C-stores to purchase a variety of food offerings, it is essential that your facilities meet their expectations for cleanliness. Food service excellence and cleanliness, inside and out, go hand-in-hand. The cleanliness of your store’s exterior and the condition of your bathrooms can have a huge effect on inside store purchases.

 Give your squeegee buckets a “breath mint” and your customers a break! Use only glass cleaning solutions with active ingredients designed to combat and reduce the growth of odor causing bacteria, and formulated with the highest quality cleaners to remove dirt, grime, salts, and other damaging particles from glass. Offering your customers clean squeegee buckets is something they will appreciate.

The bustling environment of c-stores and gas stations, with customers hurrying in and out, can often overshadow an essential aspect of the customer experience: cleanliness. Imagine a well-lit gas station forecourt, free of trash, with sparkling clean pumps and inviting displays inside. It's not just about aesthetics; it's about ensuring a positive customer experience that encourages them to step inside and make additional purchases. At the core of achieving this standard lies an often underemphasized element: employee training.

In the timeless tale of "Beauty and the Beast" by Gabrielle-Suzanne Barbot de Villeneuve, we are reminded that external appearances heavily influence our initial perceptions. Similarly, in the realm of retail, the first impression of a c-store plays a pivotal role in the overarching customer experience. If a store’s exterior is unkempt or grimy, it may deter even the most loyal customers. Hence, it becomes imperative to prioritize the store's facade, as this directly ties into the brand's identity and the customers' overall experience.

In retail the ultimate goal is to SELL MORE! These days, consumer habits and expectations change rapidly. To meet increasing sales goals, you must adapt quickly to the changing landscape. Sometimes you have all the right plans and strategy in place, but the sales don’t follow. Why? Poor execution.

In the past, customer experience expectations were set by a customer’s next best choice, namely the experience provided by a competitor not too far down the road.

However, with the evolution of online reviews and the new emphasis on food service, today’s customer expectations have skyrocketed. It’s a game changer. Your old competition is no longer the benchmark. Now, you compete with the best, recent retail experience anywhere and from any industry. How do you stack up against your recent retail experiences? New industry leaders like Amazon, Uber and others have conditioned your customers to expect more in return, and in some part, more than maybe you are willing to deliver.

Perhaps in direct contrast to a growing movement in the industry towards delighting customers, it’s time for fuel retailers to wake up and STOP wasting money on simply delighting their customers.  Fuel retailers are constantly looking for that “next thing” to help them stand out from the competition, but too commonly are focusing on attributes that only delight their customers and not the things that differentiate them from the competition.

Preventing Fuel Loss and Costly Repairs According to the U.S. Energy Information Administration (EIA), 41 million fill-ups happen daily nationwide - so it should come as no suprise that many station owners report drive offs as a monthly occurance. Breakaways were designed to prevent fuel loss and costly repairs due to drive offs. When a customer leaves the nozzle in their tank and drives off, the breakaway disconnects and stops fuel from leaking out of the hose. But what happens when there is cracking due to UV damage along the breakaway whip hoses that allow those breakaways to pull apart correctly? You guessed it... fuel loss and costly repairs!

After taking the time to clean equipment, go the extra mile and make it look even nicer for your customers by polishing it.  Polishing with PROTERO® does more than just shine and impress; PROTERO® adds a protective finish and can prevent future stains and damages. This process will remove everything from fingerprints, smoke film, scuffs, dirt and grime, and prevent UV damage by leaving behind a non-oily, silicone-based film to shine and protect!

It’s fair to say that in business you must spend money to make money.

It’s also true that creating efficiencies to decrease operating costs will allow you to expand your business activities. We know that the two largest expenses in a c-store are labor and inventory. Reducing either category requires careful planning and consideration of all programs within the store. It takes time to build successful programs and implement cost-cutting measures.

SUMPUR™ Spill Bucket Cleanout Kit is a comprehensive system designed to safely and quickly remove liquids from spill containment manholes without having to kneel down and scrub.

Fix Chipped Paint and Scuff Marks - No Mess, No Clean Up! Have you ever had a paint job ruined but it wasn't quite bad enough to justify breaking out the paint cans, brushes, tape, and tarps to fix it... or the hassle to clean them once your done? Not to mention thoughts of how its just going to get ruined again once you do. Painted surfaces are affected every day by weather, vandalism, site accidents, and aging over time. Things like canopy poles, island curbs, dispenser panels, skirts, and protective bollards near your pumps and store front can all show signs of damaged paint and scuff marks.

Imagine a customer driving into a c-store and they immediately notice that the store looks different. They’ve been here many times before but something just seems brighter, fresher, more organized. Then it dawns on them…the c-store they passively visit from time to time now seems more attractive and inviting. Yes, it’s been their destination to buy gas for years, but because the forecourt looked disorganized, dirty and upkept, they never wanted to visit the interior of the store.

Oil stained asphalt can accelerate deterioration and cause safety hazards for your customers. Contaminants that come in contact with the asphalt binders, soften it, breaking it down until it eventually crumbles apart. Learn how to easily clean, harden, and protect your asphalt.

PPT wins the 2017 Silver Flexible Packaging Achievement Award for Sustainability!

CAF’s “ORUS” Squeegee Bucket Solution concentrate in a 5.25 pound “Box Pouch” created transformational results for both the marketer and the environment.  Relative to alternative competitive approaches that produce and ship pre-mixed liquids in blow-molded gallon jugs, CAF’s concentrate in a unique pouch, mixed at point-of-use, offers stunning financial results and environmental benefits for sustainability.  This retail unit significantly reduces production, packaging, and shipping costs while dramatically reducing the carbon footprint impact during distribution and the residual waste to the landfill. 

Whether you are a new convenience store owner or a seasoned franchisee, one of your top concerns should be the safety of your employees and customers. That is why it is so important to develop a safety plan to protect your business and your most valuable asset — your employees.

According to the Occupational Safety and Health Administration (OSHA), for every $1 invested in a safety and health program, a business owner can save $4 to $6 in insurance premiums, lost productivity and other business costs. Beyond being a best practice, promoting a safe workplace allows employees to feel confident in their ability to conduct their jobs with a minimum amount of risk.

9 Out of 10 Customers Now Use Online Reviews – How do you Rate?

We’ve all shopped at convenience stores that made a bad first impression and vowed never to return because of that experience. However, as store operators and managers we often times overlook the very details that matter MOST to our own customer's experience! That’s why it’s important to step back and try to view your store thru the customer's lens... from your customer’s point of view.

When Preparing Your C-Store For Warmer Weather, It's About Working Smarter, Not Harder.

The status quo for convenience retailers has evolved over the years. A dirty fuel station with unsightly fuel stains, food and beverage spills, or growing bacteria and mold is no longer acceptable to a new generation of customers. You can no longer afford to overlook cleanliness... because your customers won't. Sadly, many retailers today do understand this and are focused on being clean but have found that doing so can be extremely costly and that it's very difficult to achieve real results.

We want to help! Here are a couple of tips that can save you time and money on two of the most common challenges you face in your forecourt cleaning efforts.

What We Don’t Recommend

Pressure Washing Pressure washing is the common method retailers chose to clean their concrete pads, dispensers, and canopies but it comes with its fair share of disadvantages. Pressure washing can be costly, damaging, time consuming, and involve a significant amount of risk. It also forces you to shut down the fuel lanes being cleaned and that can be an extremely inconvenient and costly. Not only does pressure washing come with a steep price, the results are little more than a couple weeks... or less, of having a clean forecourt! The average cost for a standard pressure wash is about $250. If you are in an area that requires water reclamation to conform to strict environmental regulations, then the cost can exceed $1000 each time. Not to mention each time you pressure wash you are weakening the cement and damaging other areas leaving you with even more costs to bear.

Recommendation: Find a product solution that eliminates or significantly reduces the frequency of pressure washing, minimizes your fuel lane’s down time, and does not damage your forecourt and equipment.  Also look for a product that is safe, easy to use, and that your employees can apply in-house without wasting valuable time or require a small fortune to do. Learn More!

What We Don’t Recommend

Using “Off the Shelf” Cleaners Did you know that many of the commonly used household cleaning products such as Windex®, 409®, Bleach, and Simple Green® are not meant for industrial cleaning?  Did you also know that they can be damaging to your fueling equipment? A great rule of thumb is - if you would not consider using a product to clean a brand new car.... you shouldn't consider using it to clean expensive fueling equipment. Using inferior cleaning products makes the job harder and wastes valuable time. As such, employees tasked with the responsibility get discouraged and accept sub-standard results - or worse... grab cleaners that are NOT recommended for use on fueling dispensers, nozzles and other surfaces. Many ready to use “off the shelf” cleaners contain alcohol or ammonia which can discolor, haze, dry-out, and even melt many exterior surfaces like plastic, vinyl, Plexiglas, oxidized finish coats on metals and more. Put simply... they are doing more harm to your equipment than good.

Recommendation: Look for products designed specifically for the industry cleaning challenges you face and that have been tested safe for the equipment you use them on.  Using the right tools for the job makes all of the difference and shouldn't cost you an arm and a leg.  Most retailers are surprised to learn that using the right cleaning solutions actually saved them money both in direct costs and labor savings.

Learn More! Download your free cleaning checklist now!

Merry Christmas from CAF Outdoor Cleaning!

As the year draws to a close and we take time with our families and loved ones, we would like to say thank you to all of our clients and partners with whom we have worked throughout the year.

In 2016 we reached significant milestones for the company.

Marking our 13th year in business

Winning our 4th consecutive NACS Cool New Products

Adding dedicated, proactive staff

Reaching over 2000 additional c-stores and other verticals

We will duly celebrate the occasion with you, but we are also excited to announce that 2017 will also see:

A new website that is more user friendly and mobile centric.

New products and training support

Additional company location (East Coast)

Expanded to new global locations

We look forward to continuing the company’s working relations with you, and building a solid platform for growth for the next 20 years. To you and your families we wish a Merry Christmas and happy New Year!

Let's say your fuel station just installed beautiful new dispensers at your site. Over time, incidents happen such as vandalism, acid etching, hard water stains, and UV rays, that cause the screens to fade or tear. This obstructs the customers' ability to clearly see the screens. As these circumstances happen, wouldn't it be nice to just peel away the problems rather than spend hundreds of dollars in repairs? Well, now you can! Use the following process to protect your dispensers and combat any future damage that may happen to your screens.

It has been proven over the years that Clean Stores Sell More than their unclean competitors. But HOW do they attain this success? ISSA (International Sanitary Supply Association) explains that having a clean store actually provides a return on investment and implores decision-makers to stop thinking of cleaning as a cost and start thinking of it as a profit center.  

Whether you're visiting a restaurant, pharmacy, or bank, one of the common problems each establishment is facing is the hideous sight of oil stains in the drive-thru. Although it is not out of the ordinary to see these stains, it would be more inviting if they were taken care of using EXIMO Waterless Concrete Cleaner.

It is easy to think that once chewing gum is stuck on carpet– flattened and walked on– that it is permanently there. But with the following instructions you can get rid of hardened gum from surfaces like carpet, concrete, tile, linoleum and wood with this easy, eco-friendly technique. No residue will remain!

Oil stains are common to find in parking garages because many cars drive in and out of them every day. However, it is best to not let oil stains accumulate and become a norm in your parking garage because it can be unsafe and it creates an unwelcoming environment. To easily remove oil stains and get a cleaner parking garage, use EXIMO Waterless Concrete Cleaner.

After taking the time to clean equipment, go the extra mile and make it look nice for your customers by polishing it. Polishing does more than shine and impress; this method adds a protective finish and can prevent future stains and damages by using PROTERO. This process will remove everything from finger prints, smoke film, scuffs, dirt and grime, and prevent UV ray damage by leaving behind a non-oily, silicone-based film to shine and protect!

Even after a good deep clean, there is still something more that could make your fuel dispensers look their best. Go the extra mile by polishing your equipment with LUXSS Wipes! Polishing does more than shine and impress, it adds a protective finish and can prevent future stains and damages. And the task just got easier to do with LUXSS Wipes. This simple process removes everything from finger prints, scuffs, smoke film, dirt and grime, AND leave behind a non-oily, silicone-based film to shine and protect!

Stubborn stickers and decal residue can be a pain to remove. Not to mention the energy and elbow grease that’s wasted trying to scrape them off. But look no further for an easy, effortless, safe way to get rid of adhesive residue without damaging surfaces.

The Eco-Friendly Solution to Eradicating Vandalism Using VIVX Graffiti Remover

Discovering unwanted graffiti on your property can be disheartening and frustrating. Often seen as an act of defiance, graffiti mars the appearance of buildings, historic sites, and other public areas. While many turn to aggressive chemicals to combat graffiti, these can cause collateral damage to surfaces and have negative environmental impacts. Thankfully, there’s an eco-friendly way to restore surfaces to their original state without inflicting harm. This guide introduces a more responsible approach to removing graffiti, preserving both the surface and the environment.

Have you ever had a paint job ruined but it wasn’t quite bad enough to go through the effort of getting it redone? It could have been caused by weather, vandalism, or just be worn out from over the years. Though it might not be very noticeable, it will be noticed for being taken care of. Here is an easy way to fix and “touch up” those chips and markings that might be left on your site.

Vandalism, UV rays and general wear and tear can cause fuel dispenser screens to crack, fade and break. Instead of spending thousands of dollars in repairs, use the following process to learn how to prevent damaged screens from even happening.

It is easy to think that once chewing gum is stuck on the concrete – flattened and weathered – that it is permanently there. But with the following instructions you can get rid of hardened gum from surfaces like concrete, carpet, tile, linoleum and wood with this easy, eco-friendly technique. No residue will remain!

Learn how to maintain the appearance and protect the longevity of your fuel dispensers with PROTERO Metal Polish. Keep your dispensers looking pristine, protected from UV damage, and reflecting professionalism.

For businesses in the fuel industry, maintaining clean fuel dispensers is crucial not only for aesthetics but also for functionality and safety. Over time, fuel dispensers can get encrusted with grime, including hardened diesel residues, which can be challenging to remove. Harsh chemicals often don't do the job well and can be environmentally harmful. That's where OTIS Multi-Surface Cleaner steps in to deliver impressive results with less effort.

Maintaining the Cleanliness of Your Trash Cans: An Eco-Friendly Approach

Trash cans, while indispensable in our daily lives, can become unsightly if not regularly cleaned. While they're designed to contain waste on the inside, it's not uncommon for them, especially industrial-sized bins, to accumulate dirt, grime, and residue on the outside. This not only looks unappealing but can also become a breeding ground for bacteria and pests. Cleaning them, however, doesn't require strenuous scrubbing or aggressive chemicals. With the following method, you can easily maintain the cleanliness of your trash cans in an environmentally-friendly manner.

Why Regular Cleaning is Essential: Over time, residues from waste, spills, and even atmospheric conditions can accumulate on the exterior of the trash can. This can lead to unpleasant odors, and in the case of industrial cans, might impact the brand image of a business. Regular cleaning ensures hygiene and projects an image of cleanliness and orderliness.

Battling Stubborn Soda Stains: Your Ultimate Guide

For anyone managing convenience stores or gas stations, you understand the impact of a clean environment on your brand image and customer experience. Among the array of messes, the lingering soda stain can often be one of the most stubborn to address. With its sugary composition and sometimes dark color, soda spills can transform from a simple spill to an unattractive, sticky blemish on your establishment's concrete surfaces. Thankfully, with the right tools and techniques, you can ensure those spills don’t diminish your store’s appeal.

Why Soda Spills Are Problematic: Soda contains a combination of sugars, acids, and sometimes coloring. When it spills, the liquid evaporates, but these components remain, creating a sticky residue that attracts dirt and debris. Over time, this can result in a noticeable, and often challenging, stain.

Keep It Consistent: For best results and to prevent the buildup of stubborn stains, consider adopting a routine cleaning schedule. Regular maintenance not only ensures a clean environment but also enhances the longevity of your concrete surfaces.

Need Expert Advice? Challenges in outdoor cleaning are diverse and can sometimes require specific solutions. If you find yourself struggling with particularly stubborn stains or any outdoor cleaning issues, don't hesitate to reach out to professionals like CAF Outdoor Cleaning. Their expertise can guide you to the most efficient and effective solutions tailored to your needs.

Remember, a clean environment is more than just aesthetics. It contributes to a positive customer experience, upholds your brand reputation, and can even drive sales. So, the next time you spot a soda spill, tackle it head-on with confidence!

It's not a secret that the C-store and gas station squeegee experience can sometimes be a source of unpleasant odors, turning a simple task into an off-putting experience for many customers. Yet, with the right solution, not only can you eliminate these odors, but you can also enhance the effectiveness of the windshield cleaning process. Here’s a simple method to transform the olfactory landscape of your gas station, one squeegee bucket at a time.

Gas stations are more than just refueling stops; they're part of the driving experience. By taking the extra step to provide an odor-free, effective cleaning solution for windshields, you elevate the customer experience. With ORUS Ultra Concentrate Glass Cleaner, both the customers and their cars can leave feeling refreshed.

After taking the time to clean equipment, go the extra mile to polish and make it look nice for your customers. Polishing does more than shine and impress; if done the right way it adds a protective finish and can prevent future stains and damages. This process will remove everything from finger prints, smoke film, scuffs, dirt and grime, and leave behind a non-oily, silicone-based film to shine and protect!

It can be difficult for customers to try and clean their windshields during the chilly, winter months. If your squeegee bucket’s cleaner fluid freezes, then it could drive away potential customers. To ensure that your windshield cleaner fluid doesn’t freeze anymore, follow these easy instructions, utilizing FRIGO® Winter Additive.

Summer is in full swing and with it, summer activities! Camping! Boating! Hikes! And most importantly...road trips! Throughout the summer months, there will be no shortage of travelers making a stop to your business to refuel and/or grab a quick bite to eat before returning to the road. Many of those travelers will be making quick decisions based on brand recognition but more importantly, the influences of your bathrooms and forecourts will weigh heavily towards a customer experience in generating more revenue towards food and retail purchases. In other words, the impact of cleanliness on customer experience can be felt directly in your bottom line.

For convenience store chains, maintaining a brand standard is essential for securing repeat business. Cleanliness plays a large part in shaping a brand, as well as customers’ purchasing decisions. A Harris Interactive poll found that 94% of more than 1,000 people who regularly visit a c-store would avoid a business in the future if they encountered dirty restrooms.

Every brand, like a person, offers a 'handshake' to its consumers — a promise of quality, service, and trustworthiness. In the world of convenience stores, the first handshake isn't metaphorical; it's quite tangible, occurring the moment a customer reaches for the gas-pump nozzle. What does that handshake communicate about your brand?

The Power of Cleanliness

Imagine a scenario: you're famished and walk into a restaurant, but the moment you step inside, you're greeted by stained floors, an unpleasant aroma, and untidy tables. Would you order a meal? Likely not. Similarly, if a customer approaches a c-store and is confronted with grimy gas pumps and unkempt surroundings, their immediate instinct would be to question the quality of in-store products. A 2009 M/A/R/C study has amplified this sentiment, revealing that besides competitive prices, cleanliness stands as the paramount reason customers opt for a particular c-store.

The idea of employing bacteria to rectify environmental messes might seem futuristic, but it is rooted deep in our history. The concept originated around 600 B.C. with the Romans ingeniously harnessing bacteria to purify their water. Fast-forward to the present day, and bacteria-driven solutions have evolved to combat various environmental hazards, notably the toxic remnants of oil and gas spills.

Understanding Bioremediation

This bacterial intervention is coined as "bioremediation." At its core, bioremediation leverages naturally occurring microbes that thrive in our soil and groundwater. These microbes possess the unique ability to digest and transform harmful chemicals, like oil, into benign substances such as water and carbon dioxide.

The term "Customer Experience" (CX) has been a buzzword in the business world for quite some time. While many tout its importance, the pragmatic business owner might question, "Is there a genuine return on investment (ROI) in enhancing customer experience?" To answer this, we delve into a comprehensive study conducted by the Temkin Group.

Winter storms and cold temperatures can be hazardous. Although winter comes as no surprise, many of us are not ready for its arrival. If you are prepared for the hazards of winter, you will be able to keep your customers safe and healthy when temperatures start to fall. No matter what weather this winter brings, you can take steps today to make sure you and your stores are prepared!  

In today's fast-paced retail environment, every detail counts when it comes to enticing and retaining customers. With numerous options available to consumers, businesses need more than just competitive prices or unique product offerings; they require an edge. As per the 2013 Convenience Store Survey by the Boston Consulting Group, the secret weapon many stores are overlooking is overall store cleanliness. The study discovered that while customers highly value cleanliness, it's a trait not frequently encountered. For retailers, this presents a unique opportunity to differentiate themselves in the market.

For many customers, the first point of interaction with a convenience store is the forecourt. If the gas pumps are dirty or there are visible stains and grime, it sets a negative tone. A customer's subconscious may interpret this dirtiness as a sign that the store is poorly managed, making them less inclined to trust the quality of products inside.

When it comes to the forecourt of gas stations and convenience stores, cleanliness isn't just a choice—it's a direct influence on customer trust, their experience, and overall sales. A pristine environment not only invites more customers but can significantly boost your in-store sales. Here’s why CAF Outdoor Cleaning’s products are the perfect solution to this ever-present need.

As part of a new Customer Excellence initiative, a CAF customer headquartered in Texas discovered several opportunities to improve their customer experience, cleanliness scores on outdoors areas, and the frequency of pressure washing at their stores. These improvements helped save them significant operational cost in their cleaning efforts.

The status quo for convenience retailers has evolved over the years and having a dirty store exterior is no longer an option. You can’t afford to overlook cleanliness any longer because your customers aren’t. Unfortunately, many retailers understand this and are focused on being clean but have found that doing so can be very costly and very difficult to achieve real results. We have provided some ideas on how to save you time and money on the two most common challenges that you face in your forecourt cleaning efforts.

Competition in the retail petroleum industry is stiff, especially if you are an Independent C-store Operator.   Lately, retailers have been turning to loyalty cards or similar programs to help. The problem is that these programs are expensive to maintain, hard to quantify, and won’t truly set you apart anymore.  The actual reasons why your customers might choose your store over the competition may come as a surprise to you. Did you know that loyalty and brand programs are NOT the #1 reason that your customers will choose to visit your location over another? Now we are not saying that loyalty programs, such as cards, are not valuable. We know they are, and when managed properly, they can be a great asset to a convenience store in growing sales and profit dollars. The issue that we are talking about is differentiating yourself from the “Big Box” retailer or the “Mom and Pop” store down the road from you doing the very same thing.  We are talking about giving your customers another reason to choose your location over theirs.

  Smart convenience retailers are focused on improving the customer experience at their store and many have turned to clean restrooms to do so. For some retailers, having clean restrooms has proven to be a key driver of in-store traffic.  This is important because getting more of your customers to come inside the store is a HUGE opportunity when you consider that 65% of your profit dollars come from in-store sales . But did you know that on average 46% of your fuel station customers never come into the store? That’s a lot of lost opportunity for additional sales and profit dollars!

In today's competitive market, creating a lasting impression is more than just offering quality products or services. One element that plays a pivotal role but is often overlooked is cleanliness. At CAF Outdoor Cleaning, we believe that a clean environment can significantly impact a business's success, customer loyalty, and bottom line.

Discover strategies for C-store operators to thrive alongside major retail giants like Sam’s Club, Costco, Kroger, and Wal-Mart. Differentiate through customer service, cleanliness, convenience, localization, technology, community engagement, sustainability, and adaptability.

Is your Mystery Shop program a major pain in the “@#$”?! If so, you aren’t alone. Many other retailers feel your pain and believe there is a major disconnect between the Brand’s overwhelming expectations for them and the daily challenges they face. The truth is that mystery shops serve as a great way for you to get a fresh set of eyes on your store and to receive valuable feedback from an unbiased point of view about your customer experience. The mystery shopper’s observations are typically more aligned with those of your customers and embracing their feedback can prove invaluable as you strive to improve the customer experience at your stores.

Here at CAF, we don’t claim to be experts in tobacco retailing but we have noticed some alarming trends in the last few years that have been impacting our retail customers.  In 2013, industry statistics show that more than 1/3 of your in-store revenue most likely came directly from tobacco sales and that nearly 1/4 of in-store visits yielded a purchase of cigarettes.  That’s huge!  But, as you know, tobacco sales are starting to decline and are predicted to continue to do so. On average, 18% of a C-store’s in-store profit dollars come from Cigarette sales – so that lost revenue really hurts!

Retailers are now challenged with finding new solutions to re-capture their in-store profits after the steady decline of cigarette sales and in-store traffic leads from pump sales. Many C-store operators are now turning to creative offerings such as fresh food items to generate sales and profit dollars. But they are finding that selling food items brings on a whole new set of challenges. Some you may not have considered! Have you thought about what the condition of your location says about the quality of the food items you are offering to your customers?

Do you have avoidable safety accidents and need help to prevent them? Workplace accidents are far too common. Each year, more than 2 million workers are injured severely enough on the job that they cannot return to work and need ongoing medical care. As an employer or manager, it's your job to help protect your employees from accidents that threaten their work and well being. Here are 10 tips that will help prevent costly safety claims from avoidable accidents in any business.

Removing Oil Stains From Concrete - 2 week time lapse video

Get a game plan getting clean can seem like a tough job. To make it easier, put together a cleaning schedule that maps out any areas that need improvement. Looking for a good checklist? Start with your mystery shop criteria. Set aside 15 minutes every day for each employee to work on a specific area.

Dirty Gas Pumps will kill your snack sales. In 2013 one third of in-store revenue came directly from tobacco sales. But in 2014 tobacco sales are on the decline. When 64% of your profit dollars come from in-store sales, that lost revenue hurts. So how are you going to replace those lost dollars? Smart C-stores are looking to fresh food offerings to save the day. If you’re like most c-stores, you have a wide variety of beverage options and great-tasting food items for customers to enjoy.

You know from the title of this article that OTIS surface cleaner and degreaser is an NSF certified cleaning product. You might be thinking: What is NSF? NSF International is a not-for-profit organization that inspects and tests a variety of products to ensure that they meet adequate standards of safety. “Manufacturers, regulators and consumers alike look to NSF International for the development of public health standards and certification that help protect the world’s food, water, health and consumer products.” 

ORUS® Concentrate Glass Cleaner is an effective windshield and window cleaner for your squeegee buckets. Formulated with high quality, heavy duty, cleaners to remove dirt, grime, salts and other damaging particles from glass - ORUS is also phosphate-free, dissolves quickly and eliminates odor and slime in squeegee buckets. ORUS is streak-free and more cost-effective than blue jug windshield cleaners.

 VIVX is your solution for graffiti! Although there is not technically a 'season' for graffiti, in the springtime and summer when the weather warms up, there is noticeably more 'tagging' on walls, fences, and just about any surface spray paint can be applied to. If you are a victim of graffiti, follow these instructions and watch this video demonstration to learn how to remove graffiti with VIVX:  

How to remove spray paint and other graffiti: NOTE: SHAKE WELL BEFORE USING

1.   Always pretest this product on a small, inconspicuous area before use

2.   Spray surface from a distance of at least 8 inches

3a. On Smooth Surfaces:

Immediately wipe off mark with clean cloth

3b. On Rough Surfaces:

Immediately remove mark with a nylon bristle brush or clean cloth

Flush entire area with strong stream of water

4.   Repeat steps 2-3 as necessary VIVX graffiti remover can be used to remove graffiti and adhesive residue from concrete, metal, plastic, oil-based paints, baked enamel, glass, tile, brick, stone, masonry, ceramic material and reflective coatings on street signs. VIVX graffiti remover effectively removes:

Spray paint

Tar

Markers

Adhesive residue

Ballpoint pen

And more...

An added benefit of being your solution for graffiti, VIVX is easy and safe to use. VIVX is a thick gel substance that clings to surfaces without dripping for a fast, easy to clean graffiti removal solution. VIVX also complies with strict California Consumer Product VOC Regulations.

Before VIVX Graffiti Removal      

After VIVX Graffiti Removal

Have you been looking for a chewing gum remover cleaning solution? Look no more! RADO+™ chewing gum remover is a safe and effective gum remover designed for use on many surfaces. The trick? Freeze it! That is right, RADO instantly freezes chewing gum for easy removal in all conditions.  Simply spray, freeze, and scrape away gum.  RADO leaves no residue or stain on the surface. Click here to view the RADO+ chewing gum remover how to video.

So, just who is CAF Outdoor Cleaning and what is this 'Outdoor Cleaning Program' they are so proud of? CAF was established in 2003 and quickly became the leading manufacturer of outdoor cleaning products for c-stores with the distribution of their innovative product, EXIMO waterless concrete cleaner. Since then, CAF has stayed atop the competition by introducing a full line of outdoor cleaning products. Your one-stop-shop has arrived! You can now purchase a complete outdoor cleaning program for our location in one transaction.

At CAF, sustainability isn’t just a buzz word--it’s the way we do business. From the ingredients we use in our operate and develop in an environmentally responsible and sustainable manner. Forward-thinking companies understand that sustainable business practices have gone from being an aspiration to a necessity in long-term strategy.

  Dispenser shields are essential in the fight to combat equipment vandalism and general wear and tear that keeps your equipment clean and inviting. SKINZZ® protective shields maintain your brand, extends the life of your equipment, and will eliminate costly and avoidable maintenance worth hundreds, even thousands, of dollars. SKINZZ® hard-coat surface protects against vandalizing scratches, graffiti, acid etching, hard-water stains, and 98% of harmful UV rays. Want to know more?

Convenience Store Alliance (CSA), the Phillips 66 branded retailer buying program, continues to support independent retailers by adding CAF Environmental Solutions (CAF) as the outdoor cleaning preferred vendor. With an average of 71.5 percent of transactions taking place at the pumps, CSA believes that outdoor appearance is enough to drive or lose sales (Convenience Store News). M/A/R/C Research studies show that after street price, cleanliness is the number one reason customers choose to visit a convenience store.

CAF outdoor cleaning products provide a safe, environmentally friendly and cost-effective way to maintain a clean and inviting store exterior. “This is just another step along the path to providing Phillips 66 branded retailers all the best tools to succeed in today’s marketplace,” said CSA President and CEO Mike Lawson.

“Together with CAF, we can provide the best products, services and training all for the best prices. Clean stores and motivated employees will result in bottom-line growth for our members.” At the October NACS Show, CAF’s SKINZZ® protective equipment shields and TOUCH UP™ custom paint ranked sixth out of 280 entries for NACS 2013 Cool New Products.

CAF’s products are used in more than 10,000 locations worldwide, including many Fortune 500 companies. "We are extremely pleased to partner with CSA and Phillips 66 to offer our innovative solutions to the daily operational and cleaning challenges faced by convenience stores across the nation,” said CAF President Mike Zahajko. “Our cleaning products and, almost more importantly, the ongoing support we provide allows retailers to improve their brand image and the customer experience at their stores – which ultimately leads to increased traffic and customer loyalty.”

CAF is one of over twenty savings programs designed to help independent operators to compete with large chain stores. Through CSA’s national account pricing and rebates, current CSA members see average annual savings of over $11,000 in the grocery and tobacco category and $6,500 on the fountain program. CSA also offers opportunities to save on insurance, fuel and fountain equipment, human resource services and more.

Looking for a successful way to get rid of oil stains on your concrete? You've come to the right place. Conventional methods of removing oil from concrete usually just mask the stain or spread it around - they don't actually remove the problem at all. So don't waste another minute cleaning your concrete the wrong way! Follow the instructions below for an effortless, eco-friendly solution that will eliminate your oil stains for good!

What You Will Need:

push broom

EXIMO Waterless Concrete Cleaner

Steps:

Before beginning,ensure the area is dry and free of any debris.

Using the provided scoop, apply one scoop of EXIMO directly onto the oil stain.

TIP: One scoop = ¼ cup, enough to cover 55 ft2 (about the size of one parking space)

Keep the push broom in contact with the surface while applying light pressure to spread the EXIMO evenly over the stain.

TIP: Slowly sweep EXIMO forward and backward across the oil spot. Then sweep perpendicular to the previous motion to ensure the powder is evenly distributed.

Continue spreading EXIMO until the product is completely brushed into surface. No need to rinse off the area, but water will not harm the effectiveness of EXIMO.

Repeat this method once a week and stain will disappear in one month or less!

Vandalism, UV rays and general wear and tear can cause fuel dispenser screens to crack, fade and break. As the sun hits, the screen will fade and customers will not be able to clearly read     them. Instead of spending thousands of dollars in repairs, use the following process to learn how to prevent UV rays from damaging your screens.

What You Will Need:

SKINZZ Protective Shields

SKINZZ installation starter kit

Application Solution

cleaning cloth

handheld squeegee

remover tool

Steps:

Clean the original screen by spraying on and wiping off SKINZZ Application Solution.

TIP: Be sure to clean area where dust and grime may most accumulate (edges and corners).

Once the screen surface is dry, peel off one SKINZZ shield from the pack.

Using SKINZZ Application Solution, spray the sticky side of the SKINZZ shield AND the original screen surface.

Carefully center and stick on the SKINNZ shield on the original screen.

Use the handheld squeegee to flatten and smooth out the protective shield.

TIP: Apply gentle force from the center to the edges of the screen to effectively smooth out any bubbles or excess solution.

6. Replace shields as needed using remover tool in starter kit.

There are various methods on how to accomplish the daunting task of cleaning your front driveway, especially if it’s covered in oil stains. But instead of wasting water and money on pressure washing or harsh chemicals, use the following instructions for an easy, time-saving, eco-friendly alternative!

Oil stained concrete isn't the prettiest sight to see on your concrete patio. Finding even the smallest oil stain can lead to a large amount of effort in attempts to remove it. But why waste water and money on pressure washing or harsh chemicals, when you could use this method for an easy, eco-friendly, time- and money-saving alternative?! This process requires less effort on your part and is the best choice for your schedule, your wallet, and the environment. Follow the instructions below to get rid of heavy duty oil stains on your concrete for good!

What You Will Need:

broom

cleaning brush (or push broom)

EXIMO Waterless Concrete Cleaner

Steps:

Sweep away any loose debris using an outdoor broom and ensure the concrete is dry.

Sprinkle a small amount of EXIMO directly onto the oil stain(s). A little goes a long way, so be sure to avoid excess by using just enough to thinly cover the surface area of the stain.

eximo1res

Use a handheld cleaning brush (or push broom for larger areas) to brush the EXIMO into the surface of the concrete. Spread the powder until the product is completely brushed into the concrete.

eximo2res

Repeat this process once a week for 4-6 weeks until stain is completely removed.

Vandalism is as unexpected as it is destructive. In the case of graffiti, many methods require harsh chemicals to attempt removing the residue but these techniques are just as harmful (if not more so) to the original surface. The following remedy is simple, safe, and will teach you how to remove graffiti from metal, paint, brick, concrete and more! These instructions provide an easy way to get rid of graffiti without further damaging any surfaces in an eco-friendly way!

What You Will Need:

VIVX Graffiti Remover

Cleaning rag or brush

Rubber gloves

Safety glasses

Warnings: Contents of VIVX are flammable, contents under pressure. Use only as directed.

Warnings: Contents of VIVX are flammable, contents under pressure. Use only as directed.

Steps: Preparation

Put on safety glasses and gloves before beginning process.

Shake VIVX can vigorously before use.

Pretest VIVX on a small, inconspicuous area before applying to entire stain.

To Apply

Spray VIVX directly onto graffiti from 6-8 inches away.

For smooth surfaces, wipe off immediately using a clean cloth. For textured surfaces, scrub graffiti with nylon brush after applying VIVX.

Rinse the area with water to reduce stain residue

Repeat cleaning process as necessary until stain is completely removed.

One of the quickest and easiest things you can due to spruce up the appearance of your site, is to polish and protect equipment after cleaning. Not only do customers notice and appreciate the extra care, but it can save you from fuel loss and expensive repairs. Preventing Fuel Loss and Costly Repairs Breakaways were designed to prevent fuel loss and costly repairs due to drive offs. When a customer leaves the nozzle in their tank and drives off, the breakaway disconnects and stops fuel from leaking out of the hose. But what happens when there is cracking due to UV damage along the breakaway whip hoses that allow those breakaways to pull apart correctly? You guessed it... fuel loss and costly repairs!

Being “Green” is no longer a revolution of the Green Movement—it’s a basic business philosophy that customers have come to expect. “Most U.S. consumers prefer companies that use environmentally-friendly products and practices, according to a recent Harris Interactive survey.” (Single Store Owner Magazine 03/2012). Therefore, being more environmentally conscious could give you a competitive advantage over your competition! If you need more incentive on why to go green.

Most companies now consider green practices to be vital to remaining competitive and many affirm that these practices are contributing to profits. What if you could improve your location’s image and cleanliness in an environmentally green and friendly way? Would your customers appreciate your efforts? manufacturer of environmental friendly and safe products for use in outdoor cleaning. CAF continues to develop new solutions to outdoor cleaning problems, using the latest in green technologies, with unmatched cleaning success. Our promise is to provide you with innovative cleaning solutions that are safe, efficient, cost effective and environmentally responsible.

Competition is increasing in retail fuel. Customers now have higher expectations and are searching for a “positive buying experience”. This is a higher standard, that continues to evolve, and one that needs to be addressed as retailers look for more ways to drive customers into their stores for food and other merchandise items. With these growing expectations, there are several ways in which CAF can better assist you in meeting your customer’s demands and gaining customer loyalty.

Outdoor Cleanliness Matters!

Mystery Shoppers can happen at any time at your store. They are a helpful method for an organization to assess your store’s customer service, merchandising, cleanliness, and employee appearance. Although it will be a “mystery” of when they will show up, it is best to implement a plan with your team so that your store is in great condition.

CAF Environmental Solutions has been awarded an EnviroStars 5-Star certification based on their sustainable practices and environmental leadership beyond their own facilities. CAF is the leading manufacturer of environmentally friendly and safe outdoor cleaning products. CAF follows key LEED® principles and provides cost savings, utilizing green technologies. Its products are used throughout the United States, North America, and around the world at commercial, retail and institutional locations, including many Fortune 500 companies.

"Last year alone our company spent $16,000 replacing screens and keypads for just one location. Since adding SKINZZ to our dispenser we've had zero customer complaints of broken keypads. SKINZZ is working like a charm."

Store Manager, Anchorage, AK

"We just installed new dispensers, and installed SKINZZ at the same time. The first week, someone vandalized our screens - luckily we could just peel it off"

Fuel Center Manager, San Antonio, TX

CAF Environmental Solutions announced the launch of SKINZZ™ Protective Shields, a revolutionary new product to combat equipment vandalism and general wear and tear. SKINZZ is an optically clear protective shield that combats equipment vandalism and general wear and tear.