Case Study: Texas Petroleum Retailer

As part of a new Customer Excellence initiative, a CAF customer headquartered in Texas discovered several opportunities to improve their customer experience, cleanliness scores on outdoors areas, and the frequency of pressure washing at their stores. These improvements helped save them significant operational cost in their cleaning efforts.

Key Highlights

• Improved Customer Experience and Store Image
• Operational Success through Systematic Training
• Network-Wide Savings of over 65% on Pressure Washing Alone

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