Increase your in-store sales by making your forecourt more presentable - essentially convincing more people to come inside through cleanliness.
If you want to improve gas station customer loyalty and increase your revenues, start by improving your customer experience. What is your customer’s first impression of your gas station or convenience store? If you have oil stained fuel lanes, sticky messes and dirty gas pumps customers are unlikely to visit again.
It is common for c-stores and gas stations to experience the sight of grimy, dirty fuel islands. Diesel and other residues can build up over time on hard surfaces like gasoline dispensers, pump handles, concrete surfaces and more. Use the following instructions for an efficient, time-saving method to remove diesel from metal surfaces. This method works on heavy-duty stains and gets the job done right in an easy way!
Mystery shop evaluations typically focus on four key areas of the customer experience: customer service, merchandising, cleanliness (interior and exterior), and employee appearance. If you want to improve your mystery shop score check out these 4 easy steps.