Improve Your Mystery Shop Scores with These Simple Steps

Improve Your Mystery Shop Scores with These Simple Steps

IMPROVING MYSTERY SHOP SCORES just got easier!

The practice of mystery shopping began in the early 1940s, as a way to measure employee MysteryShopScoresintegrity. Today, mystery shop programs create a scorecard for the retailer’s operational performance. How do you measure the customer experience your retail locations offer your customers? Are the values and expectations of your organization and customers evident in the operational performance of your stores?

The Basics: Mystery shoppers perform specific tasks—such as purchasing a product, asking questions, registering complaints or behaving in a certain way—and then provide detailed reports or feedback about their experiences. These evaluations typically focus on four key areas of the customer experience, namely; customer service, merchandising, cleanliness (interior and exterior), and employee appearance. See How CAF Can Help You Improve...

Gather the team: Spring cleaning can seem a daunting task to complete alone. Schedule a meeting and rally the troops.

1. Make a plan: Identify and break out the separate tasks necessary for your Spring cleaning.  Looking for a good checklist? Review your mystery shop scores criteria and start there.
2. Divide and conquer: Reorder the necessary products.  Make cleaning assignments.  Ensure that everyone is properly trained on how to use the products and equipment. Provide as much hands-on training or instruction as possible.
3. Hold each individual responsible: Allow your staff to take ownership of their assignments.  Let them take pride in their hard work. Cleaning often produces instant results and can be very gratifying.  Hold everyone accountable for their assignments.
4. Celebrate and leverage: Celebrate together, provide encouragement and when possible a reward (even an extra 10-minute break). Remind your staff why cleaning matters -- it's all about providing the best experience for your customers and building your brand.

CAF offers a complete solution for outdoor cleaning that saves money, time and the environment. Visit us at www.mycaf.com

 

All CAF Outdoor Cleaning Products



The CAF name and reputation were built on a foundation of trust. This online privacy policy describes the information CAF collects through the services available on our web site, mycaf.com (the “Site”) and how we use that information. Our policy also describes the choices you can make about how we collect and use your information.

What type of information does CAF collect about me?

CAF may collect personal information. Personal information does not include business contact information (e.g. office address, telephone number) in those jurisdictions that recognize such information as not being personal information. Personal information means information about an identifiable individual and may include:

  • identifying information, such as name, address, e-mail address;
  • financial information, such as credit card number

In addition to the personal information you actively provide us, we also collect web site use information which includes information about your internet service provider, browser type, domain name, IP address, the web site that referred you to us, the web pages you request, the date and time of those requests, and entry and exit points. Our collection of web site use information may involve the use of cookies and pixel tags.

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Our web site may share information with companies that provide support services to us (such as credit card processors, mailing houses or web hosts) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

We may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our corporate policies, or to protect our or others' rights, property, or safety. We do not provide information to these agencies or companies for marketing or commercial purposes.

In the event of a sale of some or all of our business, CAF may disclose personal information to those involved in a transfer of all or part of the assets or business.

Unless permitted by law, no personal information is collected, without first obtaining your consent for the collection, use and sharing of that information. The provision of personal information to CAF means that you agree and consent that we may collect, use and share your personal information in accordance with this privacy policy.

How do I remove or modify my personal information?

CAF strives to ensure that any personal information provided and in its possession is as accurate, current and complete as necessary for the purposes for which we use that information.

If you signed up to receive email communications by providing your email address on the home page of mycaf.com, you may either call our customer care line at 425.837.0025 to remove your email address to opt out.

Why does CAF collect web site use information?

During your visit to mycaf.com, we will collect certain web site use information for a number of purposes, namely to:

  • Make your access and shopping more convenient and efficient;
  • Establish Site activity trends;
  • Monitor Site performance; and
  • Improve Site design and functionality.

What about links to other sites?

Please be aware that we provide links to third-party web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages. Please note that these web sites' privacy policies may differ from this privacy policy. We encourage you to review and understand their privacy practices before providing them with information.

How is my personal information secured?

CAF strives to maintain appropriate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. This also applies to our disposal or destruction of personal information.

We encrypt the pipe through which personal information, such as credit card numbers, is sent, using Secure Socket Layer (SSL) technology to ensure that your information is safe as it is sent over the Internet to our server.

What about links to other sites?

Please be aware that we provide links to third-party web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages. Please note that these web sites' privacy policies may differ from this privacy policy. We encourage you to review and understand their privacy practices before providing them with information.

Privacy policy changes

If we decide to change our privacy policy, we will post a new statement on our Site and change the date at the top of the policy. Therefore, we encourage you to check the date of our privacy policy whenever you visit this Site for any updates or changes. If you have provided personal information to us, we will email you any changes to the privacy policy that might affect the way we use your personal information.

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We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

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