First Impressions: Best Practices For Outdoor Cleaning & Maintenance

About this session:

MYTH: The “customer experience” begins when the guest opens the doors and enters your facility. In truth, the guest’s physical experience starts when they first see into your lot and walk or drive into your facility. The level of facility exterior cleanliness and maintenance will be the guest’s first and last impression. Is it a 5-star experience? CAF Outdoor Cleaning partners with over 35,000 retail facilities globally including gas stations, restaurants, parking garages, grocery stores, banks and offices to provide guests with a consistently inviting first impression. This includes tackling some of the most difficult challenges in cleaning and maintenance like oil stains, graffiti, de-icing, mold, and spill response. This session will follow industry best practices from facility operators like JLL, SP+, Costco, Walmart, Safeway, Shell, BP and more to share real world challenges and solutions. These technologies and solutions can be done without specialized equipment or training. Most importantly, they save time and money over traditional methods. By using improved technology like bioremediation these methods improve the facility’s sustainability impact. Attendees will walk away with new alternatives to tackling the toughest exterior challenges and an understanding of why it matters.