Customer Training Representative

(Maple Valley, WA)

As CAF’s Customer Advocate and Product Trainer, you will provide immediate value and customer support to an exciting, fast paced, fast growing company. We’re looking for someone who is enthusiastic, passionate, goal and results driven, and is ready to bring those values to CAF.  As a customer

advocate, you will support our corporate clients by calling and educating their employees about their organization’s cleaning program and the proper use of CAF products. This is not a sales position.  You must be willing to accept direct responsibility for personal KPI’s; call volume and quality. If you have a strong ability to hit the ground running, then keep reading; this may be the perfect opportunity for you to keep CAF momentum going strong! Now comes the fun part – do you have the ‘never enough’ outlook where you are always looking to do more, learn more, and never satisfied with the status quo?  If so, let’s talk.

CAF is a rapid growth company that sells outdoor cleaning products B2B direct. Year over year, our sales exceed 20% growth. CAF takes pride in our unique, down to earth culture with enthusiastic, tireless, tenacious, grounded, yet super fun employees that are diverse in background and talent. Our culture is customer oriented and customer training is a main key to the growth of our fast-paced company. We believe that customers come first. We have a strong work ethic and are engaged and committed to ongoing success. CAF recognizes the need for balance between work and family; This position is part-time and the hours are flexible. 

The position reports directly to CAF Customer Training Manager, Brittany. Brittany requires staff to be self-starters, sometimes working independently, and with the sales team, to collaborate and report on training progress. Being customer centric and focused on providing product training, while also listening to customers, answering product questions and capturing feedback, is essential.


Compensation:

Wage:   Hourly depending on experience (DOE)   

Status:  Part time 20-30 hours/week (scheduled between 6:00 A.M. and 11:30 A.M.)

Top 5 reasons current employees recommend CAF:

  1. Great culture and solid team values
  2. Opportunity to make a significant impact
  3. Opportunity for career and personal development
  4. CAF is innovative: Cleaning up the world!
  5. Proven company growth and stability

What it takes to succeed:

    Fit CAF culture and team values

    Call center experience preferred

    High School Diploma or GED

    Ability to learn quickly, multi-task

    Basic computer proficiency (Microsoft Outlook, Word, Excel)

    Accuracy and attention to detail

    Strong social, written and verbal skills

    Comfortable in high-velocity / fast paced company

    Professional and consistent work habits, strong work ethic, driven to achieve personal and company goals

    Satisfy pre-employment drug testing

    Reside within 15 miles from CAF Office (Maple Valley, 98038)

 

 

Click the button below to learn more and apply for this position.

 

The CAF name and reputation were built on a foundation of trust. This online privacy policy describes the information CAF collects through the services available on our web site, mycaf.com (the “Site”) and how we use that information. Our policy also describes the choices you can make about how we collect and use your information.

What type of information does CAF collect about me?

CAF may collect personal information. Personal information does not include business contact information (e.g. office address, telephone number) in those jurisdictions that recognize such information as not being personal information. Personal information means information about an identifiable individual and may include:

  • identifying information, such as name, address, e-mail address;
  • financial information, such as credit card number

In addition to the personal information you actively provide us, we also collect web site use information which includes information about your internet service provider, browser type, domain name, IP address, the web site that referred you to us, the web pages you request, the date and time of those requests, and entry and exit points. Our collection of web site use information may involve the use of cookies and pixel tags.

Is my personal information shared with third parties?

Our web site may share information with companies that provide support services to us (such as credit card processors, mailing houses or web hosts) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

We may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our corporate policies, or to protect our or others' rights, property, or safety. We do not provide information to these agencies or companies for marketing or commercial purposes.

In the event of a sale of some or all of our business, CAF may disclose personal information to those involved in a transfer of all or part of the assets or business.

Unless permitted by law, no personal information is collected, without first obtaining your consent for the collection, use and sharing of that information. The provision of personal information to CAF means that you agree and consent that we may collect, use and share your personal information in accordance with this privacy policy.

How do I remove or modify my personal information?

CAF strives to ensure that any personal information provided and in its possession is as accurate, current and complete as necessary for the purposes for which we use that information.

If you signed up to receive email communications by providing your email address on the home page of mycaf.com, you may either call our customer care line at 425.837.0025 to remove your email address to opt out.

Why does CAF collect web site use information?

During your visit to mycaf.com, we will collect certain web site use information for a number of purposes, namely to:

  • Make your access and shopping more convenient and efficient;
  • Establish Site activity trends;
  • Monitor Site performance; and
  • Improve Site design and functionality.

What about links to other sites?

Please be aware that we provide links to third-party web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages. Please note that these web sites' privacy policies may differ from this privacy policy. We encourage you to review and understand their privacy practices before providing them with information.

How is my personal information secured?

CAF strives to maintain appropriate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. This also applies to our disposal or destruction of personal information.

We encrypt the pipe through which personal information, such as credit card numbers, is sent, using Secure Socket Layer (SSL) technology to ensure that your information is safe as it is sent over the Internet to our server.

What about links to other sites?

Please be aware that we provide links to third-party web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages. Please note that these web sites' privacy policies may differ from this privacy policy. We encourage you to review and understand their privacy practices before providing them with information.

Privacy policy changes

If we decide to change our privacy policy, we will post a new statement on our Site and change the date at the top of the policy. Therefore, we encourage you to check the date of our privacy policy whenever you visit this Site for any updates or changes. If you have provided personal information to us, we will email you any changes to the privacy policy that might affect the way we use your personal information.

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