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CAF Insider

  • Take More Crap from Your Customers


    Smart convenience retailers are focused on improving the customer experience at their store and many have turned to clean restrooms to do so. For some retailers, having clean restrooms has proven to be a key driver of in-store traffic.  This is important because getting more of your customers to come inside the store is a HUGE opportunity when you consider that 65% of your profit dollars come from in-store sales [NACS 2014]. But did you know that on average 46% of your fuel station customers never come into the store[NACS 2014]? That’s a lot of lost opportunity for additional sales and profit dollars!

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  • The Value of Clean

    See how cleaning can help improve your customer loyalty and save you money. Check it out!

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  • Take Action: Fight Back with the BIG Box Retailers


    Sam’s Club, Costco, Kroger, Wal-Mart: Does hearing these names make you feel sick to your stomach?  Maybe they make you feel a bit angry? Regardless of your feelings towards them, the fact is that they are taking your customers and your volume wherever they go. As the petroleum industry begins to see more and more of these “Big Boys” moving in (Wal-Mart just announced plans to open 2-5K fuel locations), C-store operators are left behind wondering how they can compete.

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  • Cigarette Sales - Going [Down] in Smoke

    Here at CAF, we don’t claim to be experts in tobacco retailing but we have noticed some alarming trends in the last few years that have been impacting our retail customers.  In 2013, industry statistics show that more than 1/3 of your in-store revenue most likely came directly from tobacco sales and that nearly 1/4 of in-store visits yielded a purchase of cigarettes.  That’s huge!  But, as you know, tobacco sales are starting to decline and are predicted to continue to do so.

    On average, 18% of a C-store’s in-store profit dollars come from Cigarette sales – so that lost revenue really hurts!

    What can you do to recover your profit dollars?

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  • Get the Brand off Your Back

    Is your Mystery Shop program a major pain in the “@#$”?! If so, you aren’t alone. Many other retailers feel your pain and believe there is a major disconnect between the Brand’s overwhelming expectations for them and the daily challenges they face.

    The truth is that mystery shops serve as a great way for you to get a fresh set of eyes on your store and to receive valuable feedback from an unbiased point of view about your customer experience. The mystery shopper’s observations are typically more aligned with those of your customers and embracing their feedback can prove invaluable as you strive to improve the customer experience at your stores. Continue reading

  • Are Dirty Dispensers Taking a Bite Out of Your Profits?

    Retailers are now challenged with finding new solutions to re-capture their in-store profits after the steady decline of cigarette sales and in-store traffic leads from pump sales. Many C-store operators are now turning to creative offerings such as fresh food items to generate sales and profit dollars. But they are finding that selling food items brings on a whole new set of challenges. Some you may not have considered!

    Have you thought about what the condition of your location says about the quality of the food items you are offering to your customers?

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  • How does bioremediation work?

    What is bioremediation?

    Bioremediation is a naturally occurring process where very small living organisms called microbes, clean up contaminated soil, ground water and surface.  Bioremediation stimulates the growth of certain microbes that use contaminants as a source of food and energy.

    How does it work?

    Bioremediation occurs when microbes come in contact with contaminates such as oil, gas, or diesel in a suitable environment.

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  • 10 Tips To Help Prevent Safety Accidents

    Do you have avoidable safety accidents and need help to prevent them? Workplace accidents are far too common. Each year, more than 2 million workers are injured severely enough on the job that they cannot return to work and need ongoing medical care.

    As an employer or manager, it's your job to help protect your employees from accidents that threaten their work and well being.

    Here are 10 tips that will help prevent costly safety claims from avoidable accidents in any business.

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  • Removing Oil Stains From Concrete - 2 week time lapse video

    Watch EXIMO Waterless Concrete Cleaner completely remove this huge oil stain in just two weeks!

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  • 3 Easy Steps to Boost Your Image


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