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  • Last Best Customer Experience

    customer-experience-graphic-header

    In the past, customer experience expectations were set by a customer’s next best choice, namely the experience provided by a competitor not too far down the road.

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  • Stop Delighting Your Customers!

    Perhaps in direct contrast to a growing movement in the industry towards delighting customers, it’s time for fuel retailers to wake up and STOP wasting money on simply delighting their customers.  Fuel retailers are constantly looking for that “next-thing” to help them stand out from the competition, but too commonly are focusing on attributes that only delight their customers and not the things that differentiate them from the competition.

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  • Prevent Harmful UV Damage and Improve the Appearance of your Dispensers in Minutes!

    Preventing Fuel Loss and Costly Repairs
    Breakaways were designed to prevent fuel loss and costly repairs due to drive offs. When a customer leaves the nozzle in their tank and drives off, the breakaway disconnects and stops fuel from leaking out of the hose. But what happens when there is cracking due to UV damage along the breakaway whip hoses that allow those breakaways to pull apart correctly? You guessed it... fuel loss and costly repairs!

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  • Remove Diesel Drips, Beverage Spills, and Garbage Stains from Concrete in Just 30 Minutes - No Scrubbing!

    Whether we’d like to admit it or not, we all make judgments about an establishment as soon as we arrive. The customer’s experience… Good or Bad, is shaped the moment they begin to interact with their environment…. Something we like to call the customer handshake.

    Customers immediately begin to make assumptions about the restrooms, level of service, and even the quality of food based on these touchpoints. Failure to address those touchpoints could be costing you valuable in-side sales opportunities, and more importantly... profit dollars.

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  • How to Remove Soda & Other Sugary Stains from Concrete

    We all have probably experienced it before... you need to pump some gas, you step out of your car and.... step right into a sticky puddle of soda, or coffee, or, some other sticky substance.  Then, you walk around the back of your car to get to the pump, and what do you pass on the way?  The station garbage can... it may be empty, or even clean, but the concrete below is often a sticky mess as well.

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  • How to Protect Equipment from UV Damage

    After taking the time to clean equipment, go the extra mile and make it look even nicer for your customers by polishing it.  Polishing with PROTERO® does more than just shine and impress;

    PROTERO® adds a protective finish and can prevent future stains and damages. This process will remove everything from finger prints, smoke film, scuffs, dirt and grime, and prevent UV ray damage by leaving behind a non-oily, silicone-based film to shine and protect!

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  • A Smarter Way to Reduce Costs: Lower Operating Expenses

    It’s fair to say that in business you must spend money to make money. It’s also true that creating efficiencies to decrease operating costs will allow you to expand your business activities. We know that the two largest expenses in a c-store are labor and inventory. Reducing either category requires careful planning and consideration of all programs within the store.

    It takes time to build successful programs and implement cost-cutting measures. Are you looking for innovative ideas on how your business can reduce costs and improve its bottom line? Your cleaning program is one area where you can increase productivity and create an environment that is more appealing to your customers.  There are several basic concepts that business owners, and managers, can implement to create a more profitable store. Below are a few recommendations on how to do just that:

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  • Spill Buckets: Reduce Risk and Apply Best Practices

    The lack of proper systems and tools has made cleaning spill buckets a safety hazard.

    Believe it or not, if you were to look, you would find that nearly every fuel center in the U.S., has a spill bucket that is full. Spill buckets require regular inspection and cleaning. They fill up with water, debris, and excess fuel that eventually break down the spill bucket materials - causing contaminants to leak into the surrounding soil. Businesses can be levied with huge fines from government entities if they find spill buckets are in violation of code.

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  • How to Easily Fix Chipped Paint or Markings

    Fix Chipped Paint and Scuff Marks - No Mess, No Clean Up!

    Have you ever had a paint job ruined but it wasn't quite bad enough to justify breaking out the paint cans, brushes, tape, and tarps to fix it... or the hassle to clean them once your done? Not to mention thoughts of how its just going to get ruined again once you do.

    Painted surfaces are affected every day by weather, vandalism, site accidents, and aging over time. Things like canopy poles, island curbs, dispenser panels, skirts, and protective bollards near your pumps and store front can all show signs of damaged paint and scuff marks.

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  • How To Safely Remove Graffiti

    Vandalism isn’t something anyone plans to have happen, but when it does, it’s a pain to deal with, especially if there are city or county Graffiti Nuisance Ordinances requiring removal within a specific time period. Taking prompt, proactive steps to report and remove graffiti is the best way to prevent it from occurring again.

    Many methods use harsh chemicals to remove the residue but these techniques are harmful to the original surface and the environment. The following remedy is simple and will teach how to remove graffiti from wood, brick, paint without damaging any surfaces, and in an eco-friendly way!

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