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  • 9 Out of 10 Customers Now Use Online Reviews – How do you Rate?

    9 Out of 10 Customers Now Use Online Reviews – How do you Rate?

    We’ve all shopped at convenience stores that made a bad first impression and vowed never to return because of that experience. However, as store operators and managers we often times overlook the very details that matter MOST to our own customer's experience! That’s why it’s important to step back and try to view your store thru the customer's lens... from your customer’s point of view. Continue reading

  • Cleaning Smarter, Not Harder!

    When Preparing Your C-Store For Warmer Weather, It's About Working Smarter, Not Harder.

    The status quo for convenience retailers has evolved over the years. A dirty fuel station with unsightly fuel stains, food and beverage spills, or growing bacteria and mold is no longer acceptable to a new generation of customers. You can no longer afford to overlook cleanliness... because your customers won't. Sadly, many retailers today do understand this and are focused on being clean but have found that doing so can be extremely costly and that it's very difficult to achieve real results.

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  • Merry Christmas!

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  • Clean Stores. Sell More!

    It has been proven over the years that Clean Stores Sell More than their unclean competitors. But HOW do they attain this success? ISSA (International Sanitary Supply Association) explains that having a clean store actually provides a return on investment and implores decision makers to stop thinking of cleaning as a cost and start thinking of it as a profit center.

     

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  • Are Your Sales Going Down The Toilet?

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    Summer is in full swing and with it, summer activities! Camping! Boating! Hikes! And most importantly...road trips! Throughout the summer months there will be no shortage of travelers making a stop to your business to refuel and/or grab a quick bite to eat before returning to the road. Many of those travelers will be making quick decisions based on brand recognition but more importantly, the influences of your bathrooms and forecourts will weigh heavily towards a customer experience in generating more revenue towards food and retail purchases.

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  • How to Increase Your Sales in Just 18 Minutes!

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    The question of whether or not social media can result in sales is pretty much as old as social media itself. What we’re seeing recently is an increase in social commerce – where both aspects are able to live happily next to each other and companies can track ROI for time and money invested in social media.

    A recent online study, conducted by Minneapolis-Based General Mills, of about 360 c-store shoppers aged 18-64, c-stores lagged behind in connecting with consumers via texts, alerts, emails or social media deals. It’s simply not enough to build loyalty and drive traffic with a great app or email program to get noticed or used. By using a social media marketing strategy to build awareness and actively market your services or products is critical in building participation through social media channels.

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  • First Impressions!

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    What kind of handshake do customers have with your brand? First impressions can be key to welcoming consumers and getting them to spend more. And one of the literal handshakes a customer experiences first is when they pick up a gas-pump nozzle.

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  • Oil Hungry Microbes Eats Stains, Increase Profits!

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    It may sound too good to be true but using bacteria to clean up messes has been an innovative approach dating back to nearly 600 B.C. It was first discovered by the Romans who learned how to harness bacteria to treat their water supplies. Centuries later, this process has continued to get rid of harmful chemicals, such as those found in gas and oil spills.

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  • Is There a ROI Behind the “Customer Experience” Buzz?

    Is There a ROI Behind the “Customer Experience” Buzz?
    Emphasis on the improving the customer experience is at an all-time high.  But in a world where business owners want verifiable data to justify spending. Does spending money on customer experience make good business sense?  That’s what one research group set out to evaluate.

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  • Winter Readiness Checklist

     

    Winter storms and cold temperatures can be hazardous. Although winter comes as no surprise, many of us are not ready for its arrival. If you are prepared for the hazards of winter, you will be able to keep your customers safe and healthy when temperatures start to fall.

    No matter what weather this winter brings, you can take steps today to make sure you and your stores are prepared!

     

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