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  • Last Best Customer Experience

    customer-experience-graphic-header

    In the past, customer experience expectations were set by a customer’s next best choice, namely the experience provided by a competitor not too far down the road.

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  • Stop Delighting Your Customers!

    Perhaps in direct contrast to a growing movement in the industry towards delighting customers, it’s time for fuel retailers to wake up and STOP wasting money on simply delighting their customers.  Fuel retailers are constantly looking for that “next-thing” to help them stand out from the competition, but too commonly are focusing on attributes that only delight their customers and not the things that differentiate them from the competition.

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  • Prevent Harmful UV Damage and Improve the Appearance of your Dispensers in Minutes!

    Preventing Fuel Loss and Costly Repairs
    Breakaways were designed to prevent fuel loss and costly repairs due to drive offs. When a customer leaves the nozzle in their tank and drives off, the breakaway disconnects and stops fuel from leaking out of the hose. But what happens when there is cracking due to UV damage along the breakaway whip hoses that allow those breakaways to pull apart correctly? You guessed it... fuel loss and costly repairs!

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  • Remove Diesel Drips, Beverage Spills, and Garbage Stains from Concrete in Just 30 Minutes - No Scrubbing!

    Whether we’d like to admit it or not, we all make judgments about an establishment as soon as we arrive. The customer’s experience… Good or Bad, is shaped the moment they begin to interact with their environment…. Something we like to call the customer handshake.

    Customers immediately begin to make assumptions about the restrooms, level of service, and even the quality of food based on these touchpoints. Failure to address those touchpoints could be costing you valuable in-side sales opportunities, and more importantly... profit dollars.

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  • How to Remove Soda & Other Sugary Stains from Concrete

    We all have probably experienced it before... you need to pump some gas, you step out of your car and.... step right into a sticky puddle of soda, or coffee, or, some other sticky substance.  Then, you walk around the back of your car to get to the pump, and what do you pass on the way?  The station garbage can... it may be empty, or even clean, but the concrete below is often a sticky mess as well.

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  • A Smarter Way to Reduce Costs: Lower Operating Expenses

    It’s fair to say that in business you must spend money to make money. It’s also true that creating efficiencies to decrease operating costs will allow you to expand your business activities. We know that the two largest expenses in a c-store are labor and inventory. Reducing either category requires careful planning and consideration of all programs within the store.

    It takes time to build successful programs and implement cost-cutting measures. Are you looking for innovative ideas on how your business can reduce costs and improve its bottom line? Your cleaning program is one area where you can increase productivity and create an environment that is more appealing to your customers.  There are several basic concepts that business owners, and managers, can implement to create a more profitable store. Below are a few recommendations on how to do just that:

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  • Spill Buckets: Reduce Risk and Apply Best Practices

    The lack of proper systems and tools has made cleaning spill buckets a safety hazard.

    Believe it or not, if you were to look, you would find that nearly every fuel center in the U.S., has a spill bucket that is full. Spill buckets require regular inspection and cleaning. They fill up with water, debris, and excess fuel that eventually break down the spill bucket materials - causing contaminants to leak into the surrounding soil. Businesses can be levied with huge fines from government entities if they find spill buckets are in violation of code.

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  • Earn Higher Profits Now!

     

    Imagine a customer driving into a c-store and they immediately notice that the store looks different. They’ve been here many times before but something just seems brighter, fresher, more organized. Then it dawns on them…the c-store they passively visit from time to time now seems more attractive and inviting. Yes, it’s been their destination to buy gas for years, but because the forecourt looked disorganized, dirty and upkept, they never wanted to visit the interior of the store. Until now… Continue reading

  • Oil Stains On Asphalt...It's a Problem - Admit It

    Remove Oil Stains and Restore Damaged Asphalt

    Oil-stained asphalt is right at your front door and customers must frequently walk through it to enter your store. It’s a greasy eye sore and has been there so long that the asphalt is crumbling and breaking up, causing holes, and slip or trip hazards. Sun, water, frost, fuels, and oils, start the deterioration and oxidation process from the first day that the asphalt is laid, and everyday thereafter. Contaminants that come in contact with the asphalt binders, soften it, breaking it down until it eventually crumbles apart. Continue reading

  • Making Safety Convenient & Effective

    Making Safety Convenient & Effective

    Take these three steps to develop and implement a safety program.

    Whether you are a new convenience store owner or a seasoned franchisee, one of your top concerns should be the safety of your employees and customers. That is why it is so important to develop a safety plan to protect your business and your most valuable asset — your employees. Continue reading

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