Environment Header

Uncategorized

  • Why You Need Well Trained Employees

    In business, all roads lead to the bottom line.  You might be thinking... "How can training my employees help my bottom line… isn't training an expense!?"  Training leads to more satisfied workers that can take on new responsibilities and work more effectively. Studies have shown that trained employees have higher job satisfaction and are more productive. Therefore, a well-trained employee is happier, and on average, is a longer tenured employee; both of which help reduce cost and increase profits.

    Continue reading

  • Beauty or the Beast?

    In the classic fairy tale, Beauty and the Beast, written by Gabrielle-Suzanne Barbot de Villeneuve, characters are judged by their outward appearance. The Beast has a heart of gold, but the villagers aren’t willing to get to know him because of his hideous exterior.

    The same can be said of how customers interact with your c-store. If the exterior of your store is dirty and poorly maintained, customers will likely choose to shop at a competitor store with a clean exterior. It’s all about first impressions.

    Your fuel islands are the first thing your customers see when they enter the parking lot. This is where they begin to evaluate your brand. You can serve the best food and drinks inside your store, but customers won’t want to come in if the forecourt is grimy and dirty

    Continue reading

  • Site Audit and Inspection Helpful Tip

    In retail the ultimate goal is to SELL MORE! These days, consumer habits and expectations change rapidly. To meet increasing sales goals, you must adapt quickly to the changing landscape. Sometimes you have all the right plans and strategy in place, but the sales don’t follow. Why? Poor execution.

    Continue reading

  • Last Best Customer Experience

    customer-experience-graphic-header

    In the past, customer experience expectations were set by a customer’s next best choice, namely the experience provided by a competitor not too far down the road.

    Continue reading

  • Stop Delighting Your Customers!

    Perhaps in direct contrast to a growing movement in the industry towards delighting customers, it’s time for fuel retailers to wake up and STOP wasting money on simply delighting their customers.  Fuel retailers are constantly looking for that “next-thing” to help them stand out from the competition, but too commonly are focusing on attributes that only delight their customers and not the things that differentiate them from the competition.

    Continue reading

  • Prevent Harmful UV Damage and Improve the Appearance of your Dispensers in Minutes!

    Preventing Fuel Loss and Costly Repairs
    Breakaways were designed to prevent fuel loss and costly repairs due to drive offs. When a customer leaves the nozzle in their tank and drives off, the breakaway disconnects and stops fuel from leaking out of the hose. But what happens when there is cracking due to UV damage along the breakaway whip hoses that allow those breakaways to pull apart correctly? You guessed it... fuel loss and costly repairs!

    Continue reading

  • Remove Diesel Drips, Beverage Spills, and Garbage Stains from Concrete in Just 30 Minutes - No Scrubbing!

    Whether we’d like to admit it or not, we all make judgments about an establishment as soon as we arrive. The customer’s experience… Good or Bad, is shaped the moment they begin to interact with their environment…. Something we like to call the customer handshake.

    Customers immediately begin to make assumptions about the restrooms, level of service, and even the quality of food based on these touchpoints. Failure to address those touchpoints could be costing you valuable in-side sales opportunities, and more importantly... profit dollars.

    Continue reading

  • How to Remove Soda & Other Sugary Stains from Concrete

    We all have probably experienced it before... you need to pump some gas, you step out of your car and.... step right into a sticky puddle of soda, or coffee, or, some other sticky substance.  Then, you walk around the back of your car to get to the pump, and what do you pass on the way?  The station garbage can... it may be empty, or even clean, but the concrete below is often a sticky mess as well.

    Continue reading

  • A Smarter Way to Reduce Costs: Lower Operating Expenses

    It’s fair to say that in business you must spend money to make money. It’s also true that creating efficiencies to decrease operating costs will allow you to expand your business activities. We know that the two largest expenses in a c-store are labor and inventory. Reducing either category requires careful planning and consideration of all programs within the store.

    It takes time to build successful programs and implement cost-cutting measures. Are you looking for innovative ideas on how your business can reduce costs and improve its bottom line? Your cleaning program is one area where you can increase productivity and create an environment that is more appealing to your customers.  There are several basic concepts that business owners, and managers, can implement to create a more profitable store. Below are a few recommendations on how to do just that:

    Continue reading

  • Spill Buckets: Reduce Risk and Apply Best Practices

    The lack of proper systems and tools has made cleaning spill buckets a safety hazard.

    Believe it or not, if you were to look, you would find that nearly every fuel center in the U.S., has a spill bucket that is full. Spill buckets require regular inspection and cleaning. They fill up with water, debris, and excess fuel that eventually break down the spill bucket materials - causing contaminants to leak into the surrounding soil. Businesses can be levied with huge fines from government entities if they find spill buckets are in violation of code.

    Continue reading

Items 11 to 20 of 48 total

Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5